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Privacy Policy

What personal data Nib's apps, cloud and managed gateway collect, why, who we share it with, how long we keep it, and your rights.

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This policy explains how Wex Labs Limited ("Wex Labs", "we", "us") uses personal data when you use Nib: the desktop app, CLI and local agent runtime (the daemon), editor extensions, the iOS app (coming soon), the web app at app.nib.gg, the cloud, the managed model gateway, Nib Hub and our website nib.gg.

We are the controller of the personal data described here. When a business customer uses Nib to process personal data inside its own code and content, we act as its processor, under our Data Processing Addendum, and that customer's privacy notice applies.

Contact: privacy@nib.gg · Wex Labs Limited, The Sati Room, 12 John Princes Street, London W1G 0JR, United Kingdom · ICO registration number [ICO NUMBER]. EU representative (GDPR Article 27): [NAME, ADDRESS, EMAIL].

1. The short version

  • Your code stays on your computer. The agent runs on your computer. Your code, sessions and keys stay on your device unless you use a cloud feature, such as session sync or cloud runners. Artifacts the agent builds for you are the exception: they're kept in your account so you can open and share them anywhere, private to you, unless you keep them on your computer (§3.3).
  • You can encrypt synced sessions on your devices. It's off unless you turn it on (Settings → Account). Once it's on, each computer encrypts your sessions before they sync. We store them but can't read them; we still see the metadata we need to sync and bill.
  • You need a Nib account, so we hold your account details. Beyond that, we receive only what the cloud features you use need, plus crash reports and usage metrics if you opt in.
  • Model providers see what the agent sends them: your prompts and the code and files the agent reads. With your own keys, that's between you and the provider. With Nib's managed gateway, we pass it to the provider and keep only usage metadata, never the content. See AI and Model Providers.
  • We don't train AI models on your code or content, and we don't sell your personal data. Our web search provider may train on search queries, web page requests and research runs not linked to you (§3.14).
  • No ads, no analytics trackers, no third-party cookies. Telemetry is off unless you turn it on.

2. What stays on your device

The desktop app, CLI and daemon store your work locally, in a data folder on your computer (~/.nib, or ~/Library/Application Support/gg.nib.desktop on macOS):

  • sessions and their full transcripts, file checkpoints, worktrees, large tool outputs, local usage and budget records, and an audit log of permission decisions and network connections;
  • your settings; and
  • your model provider keys, which are stored in your operating system's credential store (such as macOS Keychain), never in plain files.

The apps also work out things on your device that never leave it: an activity log of what each installed extension did (tools called, files touched, hosts contacted, kept for 30 days), your project's technology stack (detected from files such as package.json) and extension suggestions based on your own session history.

We can't see this data. You can delete it at any time by deleting the data folder. The iOS app likewise keeps its data on the device and runs its built-in assistant locally. Its voice input uses cloud dictation (§3.13) unless you turn on on-device dictation in its settings. If you allow it, the iOS app reads your calendars and reminders on the device to answer your questions; that data isn't sent to us.

3. What we collect, and why

3.1 Your account

When you create an account: your name, email address, password (stored only as a secure hash) or passkey, your workspace (organisation) and team memberships and roles, the invitation you used, and which version of our terms you accepted and when.

Why: to create and run your account and provide the Services (contract), and to keep the invite-only beta invite-only (legitimate interests).

3.2 Sign-in and security data

When you sign in: session records including your IP address and browser or device type, devices you've linked (device name, platform, last seen), device public keys, API and gateway keys (stored as hashes), and a security log of sign-ins and administrative actions. If you belong to a team workspace, that workspace's log records your sign-ins (with IP address and browser or device type) and changes you make to keys, devices, invitations, members, roles, billing and settings, and the workspace's owners and admins can view and export it.

Why: to keep you signed in, protect your account and our systems, prevent fraud and abuse, and investigate incidents (legitimate interests and contract).

3.3 Cloud content (when you use cloud features)

Sessions sync only if you choose. Each computer asks you once, after you sign in (or when you run nib login), whether to sync your sessions across your devices. Until you choose Sync, and if you choose Not now, nothing from that computer's sessions is copied to the cloud: no sessions or their history, crew conversations or inbox items. Your account, Nib models, billing and remote control still work. We record your choice for each computer and when you made it. You can change it at any time in Settings → Computers. Turning sync off stops new copies but doesn't delete what was already synced; delete that yourself, or use Account → Your data.

Artifacts are kept in the cloud unless you keep them on your computer. Artifacts the agent builds for you (pages, documents, apps), with their versions and comments, are stored in the cloud, so you can open them on any device and share them by link. They're private to you until you change who can see them (§3.15). The first time an artifact appears on a computer, the app tells you this and offers Keep on this computer; nothing from that computer is uploaded before then. You can change it later in Settings → Computers. Keeping artifacts on a computer stops new copies and doesn't delete artifacts already stored. Artifacts also stay on a computer where you chose Not now for sessions, unless you change that there, while your account's encryption is on, and if your workspace keeps code on its computers.

One artifact at a time. When artifacts stay on a computer, you can still share one of them or open it on another device. The app tells you first that this keeps that artifact, and its later versions, in your cloud, and uploads it only when you choose to. Choose Keep on this computer on that artifact to stop new copies. This isn't available if your workspace keeps code on its computers.

Attachments and images aren't uploaded: the cloud keeps only a reference and fetches them from your computer when you open them on another device.

Encryption. End-to-end encryption is off unless you turn it on in Settings → Account. Once your account has it set up, each computer encrypts your sessions before syncing them: your messages, the agent's work and its output, titles, crew conversations and inbox text. Only your enrolled devices hold the keys. Artifacts can't be encrypted yet, so while encryption is on they don't sync: they stay on your computer. We store the encrypted copies but can't read them. To sync and bill, we still see metadata: account, device, workspace and session identifiers, the type and time of each event, approximate sizes, and the model, tokens and cost of each request.

  • Without it: while encryption is off (the default), synced sessions are readable on our servers. They're still encrypted in transit and at rest.
  • Earlier sessions: sessions synced before encryption are re-encrypted on your device. We delete the unencrypted copy once the encrypted one is verified, and it leaves our backups within 27 days.
  • Recovery: we keep no copy of your keys. Without one of your devices or your recovery phrase, encrypted sessions can't be recovered.
  • Web app: in the browser, encryption runs in code that our servers deliver.
  • Not end-to-end encrypted: content you share (public artifacts); sessions you move to a cloud runner, which run there; requests to Nib's managed models, cloud dictation, managed web search, page reading and research, which pass through our gateway (§3.5, §3.13, §3.14); and sessions synced by an older app version until it's updated.

If you sync sessions or artifacts, publish an artifact, or, once they open, use cloud crews or cloud runners or move a session between your computer and the cloud (teleport), we store and process the content involved (for sessions, in encrypted form if you've turned encryption on). This can include:

  • workspace details (name, local folder path, git branch and remote URL);
  • full session transcripts: your prompts, model responses, the agent's tool calls and their output, including the contents of files, diffs and command output;
  • session exports and code patches you move to or from the cloud; and
  • messages between agents, crew tasks and approvals.

Remote control. If you use the web app to follow or steer a session running on one of your computers, the session's content passes through our relay to reach your other device. The relay forwards it and doesn't store it. With encryption on, the content is encrypted between your devices, so the relay can't read it; older desktop app versions can't reach an encrypted computer until they're updated.

Organisations that keep code on their computers. A workspace owner can turn on the "code stays on device" policy. Members' computers then send no session content to the cloud: no messages, tool output, titles, crew logs, inbox text or private artifacts, and no attachments. Only the metadata needed to coordinate devices and bill is sent (identifiers, status, timestamps, model and counts). Each computer enforces the policy and so does our cloud, which refuses content from that workspace. Cloud runners and moving sessions to the cloud are unavailable. Nib's managed models and the remote-control relay are off unless an owner explicitly allows them; if allowed, prompts and session content pass through without being stored, and managed models go only to providers that keep nothing. Managed web search and cloud dictation stay off under this policy.

Why: to provide the cloud features you've chosen (contract). This content may include personal data about other people, such as names in commit history. If you use Nib for an organisation, we process that data for the organisation under the Data Processing Addendum.

3.4 Model provider keys

Keys you add for your own model providers stay on your computers, in your operating system's credential store. They're never sent to us.

3.5 Managed gateway usage

When you use Nib's managed model gateway, we forward each request to a model provider and record usage metadata: the workspace, user and key that made the request, the model and provider, the app it came from, token counts, cost, status and latency.

We don't store the content of prompts or responses on our servers. It passes through to the provider and back. Content is stored only if you've separately turned on a cloud feature that stores sessions (3.3). We tell the providers that serve these requests not to collect or train on them, and on Team and Enterprise plans a workspace owner can require zero data retention, so providers don't keep them at all. See AI and Model Providers.

Why: to provide and bill the gateway, apply your budgets and our rate limits and caps, prevent abuse, and understand capacity and costs (contract and legitimate interests).

3.6 Payments

If you buy a paid plan, our payment provider, Stripe, collects your card or other payment details. We never see your full card number. We receive and keep your Stripe customer ID, subscription and invoice records, billing email and address, VAT number if you give one, and payment status. If you subscribe through the iOS app, Apple handles the payment and tells us only the subscription status.

Why: to take payment and manage your subscription (contract), and to keep accounting and tax records (legal obligation).

3.7 Crash reports and usage metrics (off unless you opt in)

The app asks once, during setup, whether to send crash reports and usage metrics. Both are off by default, and you can change them at any time in Settings → Privacy. The CLI doesn't ask: it and the local agent runtime follow the choice made in the app on the same computer, so with the CLI alone both stay off. The CLI itself sends crash reports only. Setting DO_NOT_TRACK=1 or NIB_TELEMETRY=off, or enabling Do Not Track in your browser, turns both off whatever you chose.

If you opt in, we receive:

  • crash reports: a random installation ID (deleted when you opt out), which app, its version, your operating system and architecture, the error type and message, and the stack trace; and
  • usage metrics: counts and timings of product events (for example, which features are used and how long operations take), with a fixed list of allowed attributes. Today our servers discard usage metrics on arrival; before we keep them, we'll update this policy and name any service that stores them.

Reports are scrubbed on your device and again on our server to remove file paths, user names, secrets, tokens and code. They aren't linked to your account. We don't store your IP address with them; we use a one-way hash of it only for rate limiting. Crash reports may be processed by our error-monitoring provider (see Sub-processors).

Why: to find and fix bugs and improve Nib (consent; you can withdraw it at any time). We keep crash reports for no longer than 90 days.

3.8 Push notifications (iOS)

If you allow notifications, we store your device's push token and your notification preferences, and send notifications through Apple's Push Notification service. Notifications contain only short titles and identifiers, not your code.

Why: to send the notifications you asked for (contract; you can turn them off in iOS Settings).

3.9 GitHub integration

If you install the Nib GitHub App or connect GitHub, we receive information about the installation (the account or organisation name and the repositories you selected) and the events GitHub sends us, such as issues, comments, pull requests and checks, which can include usernames and text written by other people. We keep event payloads only briefly, to process them reliably.

Why: to provide the GitHub features you've set up (contract, or legitimate interests for other people's data in the events).

3.10 Nib Hub

If you publish on the Hub, we process your publisher profile, verified domains, the extensions you publish and the signatures and logs we create for them. Our transparency log is permanent by design: it records which publisher released which version. If you write a review, your display name, rating and review are public. We count installs in aggregate.

Why: to run the Hub and keep it safe (contract and legitimate interests).

3.11 Talking to us

When you email us, send feedback from the app, report a problem or take part in research, we keep the messages and any details you share. Feedback sent from the app goes to our support inbox with your email address, so we can reply.

Why: to help you and improve Nib (legitimate interests).

3.12 Our website

nib.gg doesn't use analytics, advertising or tracking cookies. It sets one cookie to remember your language, and stores your theme choice in your browser. See our Cookie Policy. Our hosting provider, and Cloudflare, which delivers and protects our sites, process standard server logs (IP address, request and browser type) to deliver and protect the site.

3.13 Dictation (voice input)

When you dictate with cloud dictation, the default way to talk to Nib, your voice is streamed live from your device through our gateway to our speech-recognition provider, ElevenLabs, which turns it into text. To help it recognise technical words, we also send a short list of hint words from the session you're working in, such as project, branch, file and symbol names and crew member names. ElevenLabs also applies your dictation settings, such as leaving out filler words. The microphone is used only while you're dictating.

We don't store or log the audio or the transcribed text on our servers. The text goes into your message like anything you type. ElevenLabs processes the audio as our sub-processor and doesn't use it to train its models; it may keep it under its own data processing terms, which don't set a fixed period. ElevenLabs offers zero retention only on its Enterprise plan, which we don't use yet. Your voice always passes through our gateway on its way to ElevenLabs, so dictation is never end-to-end encrypted. If your organisation keeps code on its computers, cloud dictation is off; on macOS you can use on-device dictation instead, which never leaves your computer.

Why: to provide the dictation feature you use (contract).

3.14 Web search, reading web pages and research

When the agent searches the web using Nib's managed search (rather than a search key of your own), the search query is sent through our gateway to our search provider, Parallel Web Systems, which returns the results. When we turn it on as a fallback, Perplexity answers when Parallel can't. The agent writes the query from your session, so it can include words from your work, such as names of libraries, errors or topics. Avoid asking it to search for secrets or for other people's personal details. We don't store the query or the results beyond what's needed to return them; we record usage metadata (time, provider and cost) for billing.

When the agent reads a public web page through Nib's managed gateway, the page's address, and the question the agent asks about it if there is one, go to Parallel Web Systems, which returns the page's content. The same storage and training terms below apply.

When the agent runs a research task through Nib's managed gateway, it sends Parallel Web Systems a research question together with the context it chooses to add, which can include more of your session than a search does, and Parallel returns a report with sources. Parallel may keep the run's record and, not linked to you, use it to improve its models; it doesn't offer us a way to delete runs.

Parallel stores data in the United States and, under its terms, may use search queries, page addresses and questions, research questions and their context, and what it returns, not linked to you or your account, to train and improve its own models. Perplexity, under its API terms, doesn't use search queries for training. Both are listed on our sub-processors page. Web search isn't end-to-end encrypted.

To keep your searches away from our providers, use a search key of your own. Your organisation's owners can turn managed web search off, and it's off if your organisation keeps code on its computers or requires zero data retention; the model's own search, or a search key of your own, still works. In those organisations the agent reads web pages from your computer instead, and research runs aren't available.

Why: to provide the web search, page reading and research you use (contract).

3.15 Hosted artifacts

While artifact sync is on (§3.3), we store each version's files, the snapshot of the data it showed when that version was saved, its title and its version history. They're stored with our hosting provider in the EU (Netherlands, Amsterdam) and served from a separate domain, nibusercontent.com, so an artifact can't reach your account, your sessions or our app. Artifacts can't be end-to-end encrypted yet, so they don't sync while your account's encryption is on.

Who can see an artifact. It's private to you until you choose otherwise:

  • Only you: you open it signed in, on your devices.
  • Anyone with the link: anyone who has the link can open it, without an account. We ask search engines not to index it.
  • Public: like a link, but search engines may list it.

Links are long random addresses that can't be guessed. The agent can't share an artifact on its own: you approve each share. People who open a shared artifact see the artifact and the data it was saved with. They don't see your name, your files, your chats, your comments or the version history. An artifact can send data only to websites you've allowed it to contact.

Turning sharing off. Making an artifact private, or turning a link off, stops the link working at once. The artifact stays stored, private to you, until you delete it.

People who open a shared artifact. We don't track them: no analytics, no view counts and no cookies on nibusercontent.com. To limit abuse, we count requests using a one-way hash of the visitor's IP address, which we keep for one minute. Cloudflare, which delivers the domain, and our hosting provider process standard server logs, as for our website; our hosting provider keeps them for up to 90 days.

Reports. Anyone can report a shared artifact using the report link on the page. We keep the report (its category, details and the page address, and the reporter's name and email, which a report of child sexual abuse doesn't have to give), a keyed hash of the reporter's IP address to limit repeat reports, and our decision. We keep a report until we've decided on it, then delete all of it 365 days after our decision, so we can handle appeals and repeat abuse. Deleting your account doesn't delete reports you've filed: they keep your name and email for that time, because we may need to tell you the outcome or deal with an appeal. An artifact reported for child safety, malware or phishing, or by two different people, is held automatically until a person reviews it (section 15 of the Terms of Service).

Deleting. When you delete an artifact, we delete its versions, links and comments immediately, and its files from our storage. We keep a minimal record of the deleted artifact (its identifier, link address and any moderation status), without its content, until you delete your account. Content we remove for breaking our rules is deleted 30 days after removal, so you can appeal. Deleting your account deletes all your artifacts and their files. Records of deleted artifacts may remain in our database backups, stored in the EU (Netherlands, Amsterdam), for up to 27 days; artifact files aren't kept in backups.

Why: to host your artifacts, which is part of the service, and to share them as you ask (contract); to keep the service safe and handle reports (legitimate interests, and our legal obligations for content we host).

3.16 Usage on your own keys

When you use your own provider keys, your requests go to your provider, not to us. Two kinds of count still reach our cloud. Neither ever includes prompts, responses, code, file names or session titles.

  • Agent actions on your own keys. On a plan with a monthly allowance of agent actions on your own keys (today, Free), the app reports how many tool calls completed in sessions on your own keys each day. It's a single number per day.
  • Your team's spend on its own keys. On Team and Enterprise, the app reports, for each day, each provider and model you used with your own keys, with the number of requests, input and output tokens, and an estimated cost. We store it with your workspace and your account, so your workspace's owners and admins can see spend per member, and its owners can set spend limits. Each computer's report is stored under that computer's internal id, so a resent report replaces the earlier one rather than adding to it; the id isn't shown, and spend is only ever shown per member and per organisation. Your workspace tells you this where you see your membership.

Why: to apply your plan's allowance (contract), and to let your organisation manage its spend (legitimate interests; for Team and Enterprise we process this for your organisation under our Data Processing Addendum). We keep both for 400 days.

3.17 In a team workspace

Activity counts. On Team and Enterprise, each of your computers reports your counts for each day to your workspace every few hours and when it shuts down (a later report for the same day replaces the earlier one): how many sessions and turns you had, how many file edits the agent applied, the lines added and removed, and which commands you ran and how often. Our own commands and commands from plugins (from the Hub or a marketplace) are named; commands defined in your projects or your own folders, and MCP servers' prompts, are counted as "custom", because their names can describe your work. Reports never include prompts, responses, code, file names, paths or session titles. Your workspace's owners and admins see these counts for each member and can export them. The workspace's owners decide whether they're collected (they're on unless the owners turn them off; while off, nothing is counted or kept), and Account → Organization tells you.

Requests to your workspace. If you ask your workspace's owners for more usage or for a Hub item, we keep your request, with any amount and note you add, and the owner's decision and note.

If you delete your account, we delete your activity counts and your requests; the owners' decisions stay in the workspace's security log.

Why: to provide the team features your organisation uses. We process this for your organisation under our Data Processing Addendum. How long we keep it: section 7.

3.18 Joining the waitlist

If you join the waitlist (in the app, on the web or on our website), we keep your email address, the note you add if any, where you joined and your language. We use them to invite you when there's room, and to keep the beta invite-only. We delete the entry 30 days after we invite you (the invitation then takes over, section 7), or 1 year after you last joined if we don't invite you. You can ask us to remove it at any time at privacy@nib.gg.

Why: to do what you asked before there's a contract (Article 6(1)(b)), and to run the invite-only beta (legitimate interests).

PurposeLegal basis
Providing your account and the features you use, taking paymentContract (Article 6(1)(b))
Security, fraud and abuse prevention, rate limits, running the invite-only beta, improving the Services from usage metadata, handling supportLegitimate interests (Article 6(1)(f)): operating a secure, reliable service. We've balanced these against your rights; ask us for details
Crash reports and usage metricsConsent (Article 6(1)(a)), which you can withdraw at any time
Counting agent actions on your own keys for your plan's allowanceContract (Article 6(1)(b))
Team and Enterprise spend reports on own keysLegitimate interests (Article 6(1)(f)): letting your organisation manage its spend; processed for your organisation under the DPA
Team and Enterprise activity counts, requests to owners and workspace exportsLegitimate interests (Article 6(1)(f)): letting your organisation run its workspace; processed for your organisation under the DPA
Accounting, tax, responding to lawful requestsLegal obligation (Article 6(1)(c))
Handling reports about content we host, and moderationLegitimate interests (Article 6(1)(f)): keeping the Services safe; and legal obligation (Article 6(1)(c)) where the law requires us to act on reports
Product update emails to customersLegitimate interests; you can unsubscribe at any time. We'll only send marketing to non-customers with consent

We don't intentionally collect special category data. Please don't put it into Nib unless you need to, and if you do, make sure you have a lawful basis.

5. Who we share personal data with

  • Service providers (sub-processors) that host and run Nib for us, such as Railway (hosting and databases), Cloudflare (network delivery and protection), Stripe (payments), OpenRouter (managed model gateway), Apple (push notifications) and Zoho (the mailboxes you write to, such as support and privacy). The full, current list is on our Sub-processors page.
  • Model providers, when you use the managed gateway: they receive the content of your requests. See AI and Model Providers.
  • Services you connect, such as GitHub, MCP servers and Hub extensions, receive what you or your agent send them, under their own terms.
  • Your workspace. If you're a member of a team workspace, its owners and admins can see workspace content and usage, view and export its security log (including your sign-in times, IP addresses and device types), and manage your access. If you delete your account, your name, email, IP address and device details are removed from the workspaces you leave. Its Primary Owner can export the workspace's records: members' names, emails, roles and last activity, usage, activity counts, requests, the security log, and devices and keys (never their secrets). Members' sessions aren't in it. We delete an export 24 hours after it's ready.
  • Professional advisers, such as lawyers, accountants and auditors, under confidentiality obligations.
  • Authorities, when the law requires it, or to protect people's safety or our rights. We'll push back on requests that aren't lawful and, where allowed, tell you.
  • A buyer or successor, if our business is reorganised, sold or merged, under the same protections.

We don't sell personal data and we don't share it for cross-context behavioural advertising.

6. International transfers

We're based in the UK. Our hosting is in the European Union (the Netherlands). Our hosting provider is a US company, and some of our other providers are in the United States and other countries. When we transfer personal data outside the UK or the EEA, we use a lawful mechanism: an adequacy decision or regulations (such as the EU-US Data Privacy Framework and its UK Extension, where the recipient is certified), or the European Commission's Standard Contractual Clauses with the UK Addendum, together with additional safeguards where needed. One exception for now: search queries, web page requests and research runs reach our web search provider, Parallel, in the United States under its customer terms, before its Data Processing Addendum with those clauses is in place (§3.14). Ask us for a copy of the relevant safeguards at privacy@nib.gg.

7. How long we keep data

DataHow long
Account dataWhile your account is open. When you delete your account, we delete it, along with workspaces only you belong to and everything in them. In team workspaces you leave, usage and audit records are kept for the workspace but no longer linked to you. An Enterprise contract and its invoices are kept for 6 years, as tax and accounting law requires; they hold no personal details
Cloud sessions and contentUntil you delete them or your account. Sessions and workspaces you delete are removed, with all their events, within a day. On the Free plan, sessions are deleted 30 days after their last activity, unless you belong to a workspace on a paid plan
Hosted artifacts (files, versions, data snapshots, links)Until you delete the artifact or your account. Turning a link off stops it at once
Content removed for breaking our rules30 days after removal, for appeals
Reports about contentUntil we decide on them, then 1 year after our decision
Teleport exports and patches30 days
Messages between agents30 days
Sign-in sessions (including IP and device type)Deleted 30 days after the session ends
Email sign-in requests (app or browser, OS, country, IP hash, time)Deleted 1 day after the link and code expire
Sign-in hand-offs from the browser to the app (a one-time code's hash and the sealed session)Deleted 1 day after they expire
Security and audit logs1 year
Server logs (requests and errors, without the content of your prompts, sessions or dictation)Up to 90 days at our hosting provider; entries can't be deleted earlier
Managed gateway usage recordsAfter 2 years, the user and key identifiers are removed; the workspace's billing figures remain. Invoices and billing records are kept for 6 years for tax and accounting purposes
Metering records (cloud runner time and hosted actions)400 days
Daily counts of agent actions on your own keys400 days
Team and Enterprise spend reports on your own keys (provider, model, requests, tokens and estimated cost per day)400 days
Requests to your workspace's owners (more usage, Hub items): who asked, the amount and note, and the decisionWhile pending, then 1 year after the decision or withdrawal
Activity counts in Team and Enterprise workspaces (per member and day: sessions, turns, edits, lines added and removed, command names)400 days
Counts of automatic crew runs from each computer (per computer and day: the runs a schedule, a ritual or an outside event started)35 days
GitHub and Stripe event payloads30 days
Crash reportsUp to 90 days
Push tokensUntil you sign out, turn off notifications, or the token stops working
InvitationsExpire after 14 days; the invitation and invited email are deleted 90 days after it's accepted, declined, revoked or expires
Waitlist entries (email, your note, where you joined, language)Deleted 30 days after we invite you, or 1 year after you last joined if we don't
Workspace data exportsDeleted 24 hours after they're ready
Support conversations1 year after the conversation is closed
BackupsDeleted data may remain in our database backups, which are stored in the EU (Netherlands, Amsterdam), for up to 27 days, then it's gone

We may keep data longer where the law requires it or to deal with a legal claim.

8. Security

We protect personal data with measures suited to the risk. These include encryption of synced sessions on your devices (if you turn it on), encryption in transit, access limited to staff who need it, a sandbox and permission system for the agent, separate domains for user content, and signed app updates. Our Data Processing Addendum lists the measures in detail. No system is perfectly secure. If something goes wrong that's likely to put your rights at risk, we'll tell you and the regulator as the law requires. To report a vulnerability, see our vulnerability disclosure policy.

9. Your rights

Depending on where you live, you have rights over your personal data. Under UK and EU law you can:

  • access your data and get a copy;
  • correct inaccurate data;
  • delete your data ("right to be forgotten");
  • restrict or object to our processing, including processing based on legitimate interests;
  • port data you gave us, in a machine-readable format; and
  • withdraw consent at any time, for example by turning telemetry off in Settings → Privacy.

You can download a copy of your data (a machine-readable JSON file with your profile, workspaces, devices, usage and every synced session) and delete your account in the web app under Account → Your data (app.nib.gg/account/data), or email privacy@nib.gg. If your workspace has an Enterprise contract that's still running, or unpaid invoices under one, contact support@nib.gg to close it first; we then delete the account. We'll respond within one month. We may need to confirm your identity first. Exercising your rights is free.

If you're unhappy with how we've handled your data, please tell us first at privacy@nib.gg. We'll acknowledge your complaint within 30 days and tell you what we're doing about it. You can also complain to the UK's Information Commissioner's Office (ico.org.uk, 0303 123 1113), or to the data protection authority where you live or work in the EU.

10. US residents

If you live in a US state with a consumer privacy law, such as California, you have the right to know what personal information we collect, use and disclose; to access, correct and delete it; and not to be discriminated against for exercising these rights. In the last 12 months we've collected the categories described in section 3: identifiers (name, email, IP address, device IDs), commercial information (subscriptions and payments), internet activity (usage metadata), and the content you choose to sync. We use it for the business purposes in section 3 and disclose it to the service providers in section 5. We don't sell or share personal information, as those terms are defined in the CCPA, so there's nothing to opt out of; if your browser sends a Global Privacy Control signal, we treat it as an opt-out request all the same. We don't use sensitive personal information to infer characteristics about you. To exercise your rights, email privacy@nib.gg. An authorised agent can make a request for you with proof of authorisation.

11. Children

Nib is for people aged 18 and over. We don't knowingly collect data from children. If you believe a child has given us personal data, contact privacy@nib.gg and we'll delete it.

12. Automated decisions

We don't make decisions about you based solely on automated processing that have legal or similarly significant effects. Our systems apply automatic rate limits, spend caps and security checks (for example, blocking a request that goes over a cap, or holding a Hub extension that fails a security scan). You can ask a person to review any such decision at support@nib.gg.

13. Changes to this policy

We'll update this policy when our practices change, and tell you about significant changes by email or in the app before they take effect. The date at the top shows when it was last updated.